September is Continuing Care month

Tuesday, September 24, 2013 - 12:43pm

The number of people needing home care is on the rise, with many turning to Capital Health Continuing Care first for help.

To better respond to a growing number of calls and referrals, we’ve expanded the Continuing Care Intake team. The office is brimming with new faces, with four new staff having recently joined the team. Referral Assistants Anne Boutilier, Amy Finney and Thelma Zwicker and Administrative Assistant Heather Carter bring the number of staff to 11.

Everyone is using a new Bell Aliant telephone system that enables them to answer more calls ‘live’ in order to improve the customer experience. The team is also working on ways to streamline the referral process and reduce delays in setting up service for clients.

On behalf of everyone at Continuing Care, we thank the team for their focus on customer service!

Photo (L-R):  Heather Carter, Thelma Zwicker, Amy Finney, Wendy Peters, Anne Boutilier and Barbara Simpson. Missing are Joyce Warner, Sandra Scott, Kim Houghton and Lisa MacDonald

Haliburton Place is also celebrating this month.

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