Quality Summit Features Poster Fair and Compelling Opening Session

Thursday, June 6, 2013 - 12:35pm

Capital Health’s annual Quality Summit took place June 6, 2013 in the Royal Bank Theatre, HI site, QEII. This annual event celebrates and recognizes Capital Health's commitment to ensure quality people-centered care.   

Voting for the People’s Choice Award in the 2013 Poster Fair took place in-person at the Quality Summit from 8:30 a.m. to 2 p.m. in the Summer Street lobby of the HI site, QEII.

CEO Chris Power opened the summit. The opening plenary discussion was called Normalizing the Discussion about Patient Harm: Getting Comfortable with the Uncomfortable. It featured two speakers, Deborah Prowse and Ward Flemons.

In 2004, Deborah Prowse’s mother was one of two patients who died in the Calgary Health Region as a result of a medical error during dialysis.In spite of her grief, Deborah saw an opportunity to help Calgary Health prevent future errors, thereby sparing other loved ones the pain and loss she was experiencing. She is now a member of the Calgary Health Region Patient Advisory Council. Ward Flemons is a physician, professor and member of the Canadian Patient Safety Institute’s board of directors. They offered a candid discussion about the importance of speaking openly and honestly about patient harm. 

After a morning break, the winners of the 2013 Gold Quality Award presented.

John Lewis Sapp, Director Heart Rhythm Service, Karen MacRury-Sweet, Health Services Director- Heart Health, Critical Care, Medicine and Eleanor Griffiths RN, MN-NP- Nurse Practitioner Heart Rhythm Service presented about atrial fibrillation.

Atrial fibrillation is the most common disorder of heart rhythm and can have a huge impact on a person’s quality of life. The burden of atrial fibrillation in Canada is enormous and increasing as the baby-boomer generation hits retirement age. Catheter ablation is an important treatment option for patients with the goal of maintaining sinus rhythm and improving quality of life.

In the summer of 2010, the wait list at Capital Health was 22 months and involved a four day admission to hospital. With streamlined processes, an increase in the number of procedures performed each week, and the implementation of a Nurse Practitioner role, the waitlist is now down to only 2 months. The inpatient stay is just one night. This has led to decreased resource utilization, cost saving and a more coordinated care experience.
"It's nice to be able to fix something in health care," said Dr. Sapp. "It's not often we get to do that."

The second morning session features Capital Health's Community Health Teams.  

Many of the 900 people served so far by Capital Health’s Community Health teams say their lives have been changed for the better. The teams deliver free behaviour-based programming, navigation and services in multiple community locations. They help individuals prevent and manage risk factors associated with chronic conditions. Two-thirds of the population of Capital Health has one or more chronic conditions according to a 2009/10 community survey.

In that same survey, people said they were unable to access programs that could help them because of cost, wait times for specialists, limited access to community-based programming and a general lack of awareness. The need for free, relevant programming and services was clear. This model boasts several new design elements and can be considered the first of its kind in Canada, based on an extensive literature scan.

The silver presentation was given by Lisa Sutherland,the Health Services Manager with Primary Health Care; Caroline Carr  who is the Team Lead at the Chebucto Community Health Team and Heather Beaton, Team Lead, with the Dartmouth Community Health Team.

"Our door is always open," said Beaton. "If people aren't sure what kind of help they need we can point them in the right direction."