Patient Experience Survey results 2012-13

Friday, August 2, 2013 - 10:50am

Every day we strive to improve our service and provide the best care possible to our patients. One way we learn how we can improve is to ask the opinions of those who have been patients.

The Patient Experience Survey is one example of our commitment to quality improvement and safe patient care. The annual survey measures patient perceptions and opinions about the care they received.

Results from the survey are used to identify strengths and opportunities for quality improvement initiatives. Measuring the patient experience is an Accreditation Canada Required Organizational Practice.

Specifically, the survey is made up of 41 questions and is grouped into nine dimensions:

  • Overall assessment of care received
  • Accessibility of services
  • Emergency Department (if applicable)
  • Continuity and Coordination of Care
  • Care Received from Health Care Professionals
  • Respect for rights
  • Hospital Support Services
  • Concern for Safety
  • Hospital Environment 

Patients are also able to write additional comments at the end of the survey.

Reporting of survey results takes place each year. Organizational-level results are presented to the Capital Health Board of Directors, Leadership Enabling Team and Director and Physician co-leadership groups.

Reports are also prepared by site and service, allowing for focused quality improvement action planning by quality teams at local levels of the organization.

View this year's patient experience survey results.

If you have any questions regarding Capital Health’s Patient Experience Survey, please contact Reece Bearnes (