Education sessions on cultural competency offered to all staff in February, March and April

Wednesday, February 18, 2015 - 10:10am

By Brooke Stephen

Cultural competency is the ability to interact with people of various cultures and backgrounds in a kind, respectful and understanding manner. Part of Capital Health’s commitment to diversity and inclusion is ensuring that staff members have a high level of cultural competency.

In the coming months, education sessions are being offered to all staff on cultural competency. These sessions will provide an opportunity to reflect on culture and consider how it affects customer service. The sessions will be lead by Mohamed Yaffa, co-ordinator of Diversity and Inclusion, along with Nicole Holland, Interpretation and Language Services co-ordinator.

“The knowledge, attitude and skills staff will learn in these sessions will help them build trust with the people we serve and develop better relationships,” Yaffa says.  “We need to increase our knowledge about how culture affects us and how it affects the service we provide.”

The sessions will be offered on Feb. 26, March 26 and April 30. If staff members wish to sign up for the Feb. 26 session, they have until end of day on Feb. 20. Sessions are limited to 20 people.

Please contact Anne Feltham to reserve your spot. or 902- 473-3865.

Staff can also able to sign up via the Learning Management System online.