Capital Health professionals "put the 'care' in health care provider"

Monday, December 22, 2014 - 11:40am

The following letter of thanks from a patient is a great reminder of the impact our staff make daily:

On Nov. 25 I went to the Dickson Building to have a barium X-ray. I told the technician, Donna Atkinson, that I was terrified because it was my first one. She talked me through the first steps as she did them, which helped ease my anxiety. Then Dr. Valerie Keough arrived and introduced herself. Things were going well until they had to raise the table from horizontal to vertical; at that point I said that I felt I was going to faint.

Immediately they lowered the table, then Donna offered to get me a cold, wet washcloth and a drink of water. Dr. Keough took my pulse and kept her hand on my wrist, while Donna put her cool hand on my forehead; that human touch was comforting during an anxious moment. They chatted with me for a few minutes before asking if I felt ready to continue, and we were able to finish the test. After the procedure was over, Donna offered me some orange juice and a granola bar and asked if I was feeling well enough to leave. 

I wanted to send this note to thank both Donna and Dr. Keough for taking such good care of me—they made what I had anticipated was going to be an unpleasant experience as positive as it could possibly be. It's Capital Health professionals like Donna and Dr. Keough who put the "care" in "health care provider."