Patient Resources - DMSRU

How do I make an appointment?

  • Annual appointments for patients on any of the injectable Multiple Sclerosis (MS) drugs (Avonex, Betaseron, Rebif or Copaxone) and clinician requested follow ups are scheduled automatically.
  • If you are not on one of the injectable drugs and would like to be seen please contact either your family doctor who will send a referral or call the clinic to speak directly to one of the available MS nurses.
  • All appointments are mailed one month prior to the appointment.

Who should I contact if I have a relapse, symptom or other health concerns?

  • Your family doctor is the person to see if you have an acute problem (infection) or another medical illness (high blood pressure, diabetes, etc.)
  • Some conditions, such as an infection or the flu, may make your MS symptoms temporarily worse. In these situations, you should still see your family doctor first.
  • You can call the MS Clinic about your symptoms or to discuss any concerns.
  • A receptionist will take your information and then direct your call to the appropriate clinician. 
  • If you are forwarded to voicemail, leave your first and last name, your phone number and a brief description of your concern. Someone from the clinic will get back to you as soon as possible.
  • Before you call the MS Clinic take a moment and read Multiple Sclerosis Patient Tool and organize your thoughts, just in case you are asked the following questions:
  • What is the problem? Relapse, medication problem, symptoms? 
  • When did the problem begin? 
  • List of your medications

How do I get my prescriptions refilled?

  • Prescriptions for the MS Therapy drugs (Avonex, Betaseron, Rebif or Copaxone) will be refilled at your annual visit.
  • Your prescription will be written to last you the year. Call your pharmacy for all refills.
  • If  your pharmacy has no more refills:
  • Please call the MS Clinic at least two weeks before your last injection (expect a delay of a few days to get your prescription) 
  • When calling please have the following information:
  • The name of your drug 
  • The name of your drugstore 
  • The date when you will run out 
  • When you plan to pick up the drug
  • All other prescription refills should be requested through your family doctor.

How do I get forms completed?

  • Medical Forms should be filled out by your family doctor.
  • In the event that your forms have to be filled out by your neurologist, bring them to your next appointment or mail them to the clinic.
  • Due to the large number of forms to be completed, we are unable to give you information about the status of your form by phone.